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Closing Jolla Tablet refund round 1: final call for problem cases

If you have not received your Jolla Tablet refund from the first round, please continue reading. Others can disregard this message.

As we stated previously we have been busy investigating the remaining failing and unclaimed PayPal payments. We are as good as done but there currently are still 33 people who have been unresponsive to our attempts to contact them, as follows:

  • 16 unclaimed payments – these are payments that were made via PayPal’s Mass Payment service and have not yet been claimed by the recipient.
  • 17 failed payments – these are payments also made via PayPal’s Mass Payment service, which consistently meet payment issues, e.g, payment rejected, account closed, etc.

Regarding the unclaimed payments group, we have remitted payments several times, all unsuccessfully. The most recent payment attempt will expire for the last time on 1.October.2016.

If you are among those with unclaimed payments or failed payments, please

1) check the email address provided to Jolla during the refund survey time window (16.Mar-16.April.2016).
2) follow the steps in here to see if this fixes things, and if not
3) contact us at the latest by date 15.October.2016 so we can still take appropriate action.

Or, if you know someone with unclaimed or failing payments, kindly urge them to take the steps outlined above. After 15.October.2016 we will consider round 1 of Tablet refunding to be closed, and no further 1st round refunds will be executed (other than payments already in the pipeline).

Once again please submit a request by 15.October.2016 to follow up on your refund case after which we will not longer be honoring 1st round refund payments.

On behalf of the whole Jolla Team,
Juhani

JuhaniLassila

Head of Communications for Jolla. International PR & Communications professional. Music enthusiast. Guitarist and band leader in several bands.

22 Comments

  1. Now that’s an excellent blog post. Thanks

    What about the second part? No Info?

    • Good point Dave!

      Also, maybe those people want to receive the whole amount in 1 go.

      I think with this post they just want to postpone the second round refund.

      • @ tojocky you are totally right.

    • Yeah what about the second round? My original Jolla just went bust and I’d like to buy Jolla C or Aqua Fish to replace it. But my principles just won’t let me do it. I refuse to support a company that treats their customers like dirt.

  2. Antti Saarnio: “…it will be late, but I guarantee, you will get it…”

    When will i get my money?

    • The most hilarious thing is, he said that about the tablet, not the refund.

  3. Hey! the first round is the first part of the refund no? we need to wait for the second part of the refund, it is correct?

    • The second half was promised “within a year, financial situation permitting”. So the current optimistic estimate is May/July 2017.

      • That was statad here 28 Jan 2016. Within a year would be before end of Jan 2017. If they can keep that is a totally different thing. But I think we shall aim at Santa time toghter with the announcement of the new Jolla phone. And yeah, I’m talking this year :D

  4. I have to follow others to give up with Jolla/Sailfish and concentrate on what it is really matter.

    With this speed, within 1 year “have been busy investigating the remaining failing and unclaimed PayPal payments”, then I expect to take at least 1 more year to finish the second PART of the tablet refund, another few years to announce something when the market will have totally different requirements, and so on.

    You’re incredible slow!

  5. @ I will add to your last line. Also inefficient and careless about costumers.

  6. Guys finally a clear post !

    So I am not going to complain about anything else, just want to let you know I hope you will finish the first round on the 15th of October and share the information within a reasonable period after that (I would suggest before the end of October) about your planning about the second (and final) round.

    Hope you understand that everyone is better of as soon as all refunds have been finalized.
    I am keeping my fingers crossed.

  7. If anyone is interested, I got hand on 2 Intex Aqua fish phones – one originally packed – one unwrapped to try it out – contact me bowerick.wowbagger42@gmail.com ;-)

  8. Stil missing my second half refund… thieves.

    Bu itsd ok, you have no shame to help yourself to a free loan from youe “backers”,

  9. I have re-submitted a request for the refund yesterday. Paypal have confirmed that my account has been enabled to receive payments. Please action at your earliest. Thanks.

    • Be prepared to keep enabled your Paypal account for long.

  10. You have to admit, that certainly is the best looking tablet and best OS out there. That’s a birthday cake you aren’t allowed to eat.

  11. Hi guys, is there any news on round 2 of the refund?

    Thanks.

    • That would be my question, too. Is the promise still valid?

  12. Even after all this time, I still want one! :-(

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