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Tablet refunds: Second phase paid out

Update Jan 1st 2018: This post will be updated after each refund batch is paid instead of a new post.

Update December 25th: Next batch of refunds paid to 81 of the 100 randomly selected backers.

Greetings to all Jolla Tablet backers We started to pay the second batch of our refund program to the randomly selected backers using MySQL mathematical functions yesterday, after solving the problems that delayed the transaction. As of today, 8th of November 2017, 83 of the backers who chose to receive their money will receive a PayPal notification following the transfer of the funds.

Sailfish X vouchers

As communicated on previous blog post, backers could choose an option to receive a voucher valued at €49.90 in order to purchase a Sailfish X license using their remaining refund. As of the publishing date of this blog post, we have over 800 of backers choosing the mentioned option. We will do our best to avoid such issues and delays for the following phases as they are frustrating as it gets for both parties. Cheers, James, on behalf of the refund team

James Noori

Community Manager at Jolla. Gadget geek. Open source supporter and advocate. Long time Jolla blogger in a third party blog. Ready to change the world with unique and unusual alternatives!

52 Comments

  1. Speaking of people acquiring Sailfish X : could you also include the total number of downloads ?
    (Both people buying it with voucher and regular customers) If it’s not a business secret, that is.

    It would be interesting to know how many of use there are. (Bonus point if you can compare to the evolution of Jolla 1 user base back then).

    • I know that that number is not precise but the download-count of the “Predective text input” app for Sailfish X is at 1000+.

      As the user is prompted if they want it at install and I don’t see any reason not to install it I think that’s at least somewhat representative of the total number of sales.

    • Hi!

      Thanks for commenting.
      We currently are not going to release any numbers regarding Sailfish X sales, as they are still increasing every day. It isn’t really comparable to Jolla 1 sales since this is a software that you flash on your device and Jolla 1 was a hardware with Sailfish OS installed on it already.

      • Well James, no data on todays sales?
        Yesterdays numbers will do.
        The title: PAID OFF.
        Announcement: 83 backers compensated.
        What went wrong: the language or the math?

        • oh well, my wishful thinking.
          Took PAID OUT for PAID OFF.
          So what percentage of the backers are refunded by yesterday:)?

  2. Diden’t win!

    Maybe next month.

    800 backers should speed up refund game. Maybe increase to 300 next month?

    • Let’s hope for that Dave! We would love to be able to pay everyone at the same time and honestly be done with the refunds. But the reality is that we need to keep our accounting in check as well. Let’s see how many we will have the capacity to refund during next month… Fingers crossed.

      • This month you mean? Or did you skip one month?

        • Well, we never said that we will do this each month. We said that we will do it each month that we have the financial possibility of doing so. It is yet to be confirmed which months we will choose to do the next round.

          • That’s why I was asking. :) Have you consider the Christmas edition sailfish update?

  3. So 83 out of the 100 backers for this round chose to just take the money rather than donate it or trade it for credit? Not sure what I was expecting, but judging by this it does seem like the vast majority of backers are more interested in getting their money back than keeping Jolla afloat. The number of people who have expressed interest in trading in their second refund for credit isn’t that impressive either considering the fact that the tablet had more than 21.000 backers (thou not all of them were for a whole device and this includes the 661 people who actually got their tablet).

    So if this sample is representative of the backers as a whole, we can expect the usual suspect to continue spamming the Jolla blog comments section for a long while…

    Still, let’s hope this will continue to demonstrate to people that Jolla is not simply some fly-by-night operation.

    • Asking for the money is not the same thing as want to see Jolla gone. Many of these Jolla supporters are likely to buy something from Jolla again.

      Without refund I doubt many would buy something again.

      • Right. I wanted the tablet as my first Sailfish Device – we all know the rest if the Story. So I got a Jolla C instead, an now I’m waiting for a YouYota Sailfish Tablet from this summers Indiegogo campaign. Taking the refund has nothing in common with a disbelieve in Jollas Future; but Sailfish X is so far no option, so I even didn’t take a voucher for that (don’t need to buy another mobile phone when I have two working ones).

    • On the upside, so far roughly 30% have been either donating or not reacting at all which is not the worst stats we could have ;) But thank you for your comment and understanding, L_A_G. And one detail here: the backers are not 21000! They are a bit over 7000. The amount of pledges are over 21000 which comes from the 7000+ backers that we had.

      Yes, this isn’t an overnight operation at all. It’s far from that! We are doing our best to balance everything and pay as much refunds as our accounting sheets allow us to do. Let’s keep our fingers crossed that everything moves upwards so we can increase this [roughly] 100 refunds per batch number.

      • Okay, let’s be optimistic and assume 30% of backers continue to take the donation option. That leaves ~5000 backers still waiting for a refund.

        At 100 backers per month, that’s 50 months, over 4 years, to process refunds. Jolla won’t even commit to doing it every month. This is in addition to already keeping backers money for over 3 years!

        Jolla’s incompetent crowd funding campaign was the straw that broke the camel’s back for me. I no longer back crowd funding projects, they are always delayed or pulling a Jolla and leaving with your money.

        Who needs VC financing when you can just fleece crowd funders?

        Maybe Jolla can charge other companies to share their experience of interest-free financing through crowd funding.

    • For myself it’s just getting my money back. I’m no more interested in any kind in jolla inc. Neither their gadgets, nor the sailfish platform at all …

  4. As of 5/11/2017 I emailed Jala in Bolivia. Their AcciONE P with Sailfish OS loaded is apparently available for sale. 5″ FHD (1080 x 1920) screen, Snapdragon 430, 3Gb / 32Gb, 2250 mAh battery for US$199 + shipping and their frequencies are a perfect match for Australian bands. I viewed unboxing videos but everything is in Spanish as is Jala’s main site. The phone looks like an iPhone 5 SE but with slightly smaller top and bottom bezels. If I get a reply I will get one – maybe two. Will keep you informed. Not holding my breathe but might get lucky.
    ps – I’m still waiting for the other half of my tablet refund but I’m not concerned.

    • Oh alright, that’s great to hear! Let us know how it went and if you got the devices or not. It’d be an interesting story.

      Hopefully you will receive your other half of refund very soon as well. Fingers crossed!

  5. wow!!! after 3 years!!! gr8 job!!!

    still waiting for my refund!!!

  6. Seeing as how I haven’t received any emails since the first refund. I hope I can get the second half soon.

  7. Correction US$249 + shipping

    • Keep the updates coming please

      I might be interested in this!

  8. still waiting for my refund. I’ve received a mail last month to choose… Nothing happened as usual. Always promises…

  9. Excellent news. I’m fortunate enough to be able to use the refund to pay for Sailfish X, which is working really well – thanks Jolla! There are a couple of oddities, but I’m sure they’ll be sorted out in time. Far better than having to move to Android, as my original white phone was nearly dead. Onwards and upwards!
    A question then: Sony make tablets. Is there a plan to offer Sailfish on one of them?

  10. Jala Accione P phone (they call it DRIVE P phone in Bolivia) is available in DumbDroid, but in Sailfish OS – not available till Jan. 2018. I will wait.
    Got info from various local News outlets. I phoned them but girl at front desk did not did not understand my English – then 2IC (male) had the same problem. I’m Australian, might be different if I was from Queensland. Growing pains I guess.

    • Noice!

      Keep the updates coming man, appreciated

  11. waiting for my refund!
    Do we know any new news?

  12. I’m waiting too. Since a long long time.

  13. Allmost a month further .. how nice would it be of this company to make amends with their users of the first hour .. their backers .. the people who once believed in this lying company !

    It’s Xmas time .. give us our money back so we can buy the people we love presents instead of filling the pockets of the board members of Jolla !!

  14. A good example of crowd funded project: https://www.crowdsupply.com/ugl/ultimate-hacking-keyboard/updates

    Updates are posted every month with real progress. Yes, the project was delayed a lot because of many reasons. But finally is at the end of the journey.

    Here At Jolla Tablet I have a feeling that random algorithm was chosen just to hide the transparency of the refund process.

  15. I received the email stating I could receive my refund, but even this was a pain. The options presented on the website were wholly unclearly worded.

    Crossing my fingers that I chose the one where I could receive my money and wash my hands of this.

  16. @Scishfottman When did you receive the email? In December?

    • I too got a refund email – on 8th December – from James.

      As @Scishfottman wrote, the options – when you click the link – are very unclear and do not seem to correspond to the email at all. None of them just says ‘refund the money’. I replied to the email on 8th seeking clarification but have had no response yet.

      • The web form linked to in the email has been changed. It’s fine now. Thanks.

        • Yes sorry about the confusion caused.

  17. Since I’ve got none I’ll have to wait yet another round. :-(

  18. I have heard nothing, received no emails, since the first half of the refund!

  19. I am with the above two.

  20. Just another scandalous scheme to delay the full refund! It’s really straightforward and fair to refund all backers with the same amount/per-order that equals your claimed financially allowable total divided by the number pre-ordered quantity.

  21. @alandal I agree, this is getting scandalous. Although Jolla is, by the terms on Indiegogo, not obliged to a refund, once they promised they would pay back what they had received, they put themselves under that obligation. The reluctance with which they’re fulfilling their promise now is far from satisfactory. They don’t seem to realise that even now their previous backers still are multiplicators. And with the performance they’re showing in the refund case I’m absolutely not convinced I’ll ever tell anything good about Jolla in the forseeable future.

    You just don’t treat people this way.

  22. Jolla obviously do!!

  23. I’ll be completely honest. I’m starting to doubt that the second round has refunded anyone.

    • if it helps: i have been refunded in december. I took two SailfishX vouchers and let jolla keep the money. I can understand that the slow pace of refunds is annoying for you, but jolla didn’t have to refund anything in the first place, thats the risk we were agreeing to when taking part in crowdfunding. that’s why i didn’t take any money back from jolla (ok, just two sailfishX vouchers).

  24. So when will we get the rest of our refund?
    No news from Jolla side at all.

  25. I kind of wanted to pop in and echo subhuman’s Jan 7th post. When I first backed the tablet I had high hopes given the history behind the Jolla team.

    Now; I find those hopes dashed against a series of hard rocks. I’m finding it very difficult to maintain a civil outward expression towards Jolla, and in turn Sailfish.

    On some level I would like to think that I understand the difficulty in obtaining financing giving how quickly things went badly for Jolla. I would like to be gracious and given Jolla the benefit of the doubt.

    Yet; I can’t help but contemplate on how the refunds were going to be done in two waves. The first part of the refund arrived as expected… but now the delay in the randomization sequence on the second wave?

    I get a distinct impression that the creditors that agreed to finance Jolla don’t understand just how much word of mouth means in towards massive web of social media. It’s one thing if a “Lamestream” ragzine or publication slags off on a company. It’s quite another when the people you know on FB, Twitter, G+, Diaspora, Gab.Ai, and so on begin to slag off on a company. Reading about Samsung Galaxy 7′s exploding makes for good headlines; but really doesn’t impact people very much. Seeing the pictures of your besty’s hand on Instagram wrapped in bandages after a G7 exploded on them is quite another.

    The point here to make is that the very personal interactions that drive social media have a far greater impact on customer perception. The inability, unwillingness, or whatever it is that is keeping Jolla silent… is doing far more damage to Jolla’s reputation among the customers Jolla is targeting… than any competitor’s advertising campaign.

    • @Zerias I think you’re just overestimating the impact of the issue. There are very few people here and on various social media channels around Jolla who spam every topic with their “Refund! Refund!” gibberish. It just so happens that they acted so foolishly over time that nobody would want to be on their side. It’s like a vegetarian couple sitting @McDonald’s for hours, never stopping to complain about the tons of meat being sold and eaten there… Maybe at first a few other guests will listen to what they say, but when they keep repeating after a few minutes and after their daughter left for the cinema, nobody even notices any more.

      The other thing is that as things are today, consumers needn’t even trust Jolla, anyway. They need to trust Jala, Inoi, Intex or whatever Jolla’s business partners are. It’s those business partners ho need to trust Jolla… and as a company like Jala, I’d find it very strange if Jolla (given its financial situation) gives away money to people for no reason at all, without any obligation.

      Talking about obligation: You refer to subhuman’s comment in which he claimed that Jolla “promised they would pay back what they had received, they put themselves under that obligation.” That’s a lie (one of many) and one of the reasons why people who never stop talking about “Refunds!” are hardly taken seriously.

      • If McD was trying to build a burger for you and you fiancée but came up short I’m sure people would like their money back.

        • oh, yes please. I never received the tablet like ossi1867 did so I’d be moooore than happy to have the money instead.

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